Accessibility statement

Our aim

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 level AA. We have not yet had a formal external audit, so this statement describes what we've built and tested ourselves rather than a certified result.

What we've done

• A skip to main content link at the top of every page
• Semantic headings and landmarks, so screen readers can navigate by structure
• Every page is fully usable with a keyboard, with visible focus
• Labels on all search inputs and buttons, including the menu and location controls
• Text and interface colours chosen for contrast against their backgrounds
• A responsive layout that works on small screens and when you zoom in
• Information is never conveyed by colour alone — route badges always show the route number as text

Known issues

We know these areas aren't good enough yet:

• Maps. Our interactive maps are visual and are not usable with a screen reader. Everything shown on a map is also available as text — nearby stops, route stop lists and areas served are all listed alongside the map, so no information is map-only.
• Timetable tables. Large timetable grids scroll horizontally and can be hard to follow with a screen reader. The stop list and departure list are easier alternatives for the same information.
• Live updating content. Live bus positions refresh automatically, which may not always be announced by assistive technology.

Tell us about a problem

If you hit an accessibility barrier, please tell us — it genuinely helps us prioritise. Email hello@nextbustime.co.uk or use our report an issue page. Please say what page you were on and what assistive technology you use, and we'll aim to reply within a few working days.

Enforcement

If you're unhappy with our response, you can contact the Equality Advisory and Support Service (EASS).